Job Status: Full Time
Location: Minnetonka, MN
Last Updated: October 2019
The Travel Consultant will report to the Director of Operations with the primary responsibility of being the subject matter expert surrounding our travel solution for the RAZR Rewards platform.
Manage and finalize travel bookings through RAZR’s Rewards platform
Work directly with RAZR’s customers and travel suppliers to resolve travel inquiries and exceptions
Assist members with redeeming their points for hotels, air, activities, cruises, and packages
Manage and resolve daily, open customer service situations and customer inquiries
Communicate any system issues and work with Account Managers and IT group and customer service partners on issue resolution
Core Competencies & Attributes
Must have Apollo GDS system expertise
Passion for excellent customer service
Strong attention to detail
Excellent verbal communication skills
Ability to adjust pace and schedules to meet deadlines
Strong problem-solving skills
High degree of self-motivation and initiative
Associate or Bachelor degree within Hospitality, Marketing, or a related field of study or equivalent education + experience
3-5 years experience in working in a travel consultant position, specifically working with Apollo GDS system preferred
Professionally trained on the Apollo GDS System, proficient with Google Office tools preferred
RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we’re lucky to count some of the country’s most recognized brands among our clients. Working across a spectrum of industries including healthcare, medical technology, financial services, and wealth management, we help companies establish meaningful connections with the audiences who drive their businesses. To do so, we use smart strategy, compelling creative and a proprietary suite of engagement technology. And we pride ourselves on a warm and welcoming culture of passion and pride, built by an eclectic group of fun-loving people.
With every hire, we add to a team of exceptional men and women who share our commitment to excellence and our desire to improve our clients’ businesses. That approach has led to remarkable growth that any enterprise would envy. RAZR offers our employees a decidedly casual environment, the camaraderie of superbly-skilled teammates, a remarkably politics-free atmosphere, a hassle-free location in the Twin Cities’ near-western suburbs, and the chance to shine along with your coworkers in a company of achievement junkies.
Medical, Dental, and Vision insurance plans
Flex spending benefit plans (HSA, FSA, and dependent care accounts)
401k plans with employer match
Life and Disability insurance – 100% paid by employer
Paid holidays, vacation, and sick time
Paid philanthropic time – that’s right, volunteer AND get paid!
Continued educational opportunities
Company sponsored on-and-offsite events, employee appreciation gatherings, etc
Modern, clean, and (MOST importantly) extremely friendly work environment and, SO. MUCH. MORE!
Our need is immediate, so reply without delay by submitting the following information:
a current resume
a cover letter outlining your salary expectations
an edited portfolio (if applicable to position)
links to samples of your work (ditto)
your LinkedIn Profile URL